打撲

bruise　/bruːz/　n)あざ・打撲傷　v)あざをつける・打撲傷をつける

I bruised my elbow.

I got a bruise on my arms from play volleyball.

落ち着いて行動する

act calmly

act　/ækt/　n)行為　v)行動する

calmly   /'kɑːmli/　adv)静かに・穏やかに・落ち着いて・冷静に

出血

bleeding

blood　n)血・血液

bleed　v)出血する　ーbledーbled　　n)出血

I got a papercut and I started bleeding.

I banged my head and bled a lot.

bang　/bæŋ/　n)ズドンという炸裂音・強打　v)ズドンと鳴る・ぶつける

口コミ紹介

positive word of mouth recommendation

売上増加

increased sales

顧客満足度

customer satisfaction

～を～することによって

By making O + C

By making the policies more customer-friendly, business can improve ...

どう思う？ S +Ｖ

How do you think S+V ?

How do you think these changes would benefit both customers and businesses?

行こうと思っている

thinking about going to ...

I'm thinking about going to ... 

planning to go ...

I'm planning to go to ...

up to

up to 4 people  4名まで、最大4名まで

up to 5 days   5日かかります  

up to 5 bowls of ramen   ラーメンを最高5杯まで

up to 500 dollars   500ドルまで

accommodate

人の願いを聞いてやる・対応する　verb

accommodate different customer needs   異なった客のニーズに応える

I will do my best to accommodate your wishes.   願いを叶えられるように

宿泊させる・収容する・乗せる

The hotel said that they could accommodate us for the night. 　

This vehicle accommodate 8 people.　8人乗り

This room can accommodate up to 4 people, but you might have to all huddle together.

This hall accommodates 200 people on average.　平均200人

This villa can accommodate eight people and costs $1,000 per night.

The number of spectators turned out to be much larger than the stadium could accommodate. 観客の数はスタジアムが収容できるよりはるかに多かった。

This concert hall can accommodate up to 500 people.

The world's largest hotel, currently in Las Vegas, can accommodate more than 12,000 guests at one time.

The vans can accommodate fourteen passengers, but we usually limit it to twelve so everyone will be more comfortable.   そのバンは14人まで乗ることができるが、皆がより快適でいられるよう、私たちは通常12人までに限定している。

視点

おもしろい視点だ

That's an interesting perspective.

変える

何を変えたい？

What would you like to change about something?

What would you like to change about those policies? 

見積書

cost estimate

cost　/kɔːst/

estimate　/'estɪmeɪt/

quotation　/kwəƱ'teɪʃn/　n)

quote　/kwəƱt/　n)

その場の雰囲気で

the feeling in/of ....

It depends on the feeling of the group.

行動を共にする・一緒に行動する

stick with

We might as well stick with our group after the event.

stick together

We need to stick together as a group.

ritual

/'rɪtʃuəl/　noun

・宗教的儀式

・日常的な慣習  something that you do regularly and in the same way each time

Dad's in the dive way, washing the car. It's his weekend ritual.

Do you have any rituals?

---Sunday is laundry day. And folding the laundry after it's clean. That's my ritual. It's very precise. It's always the same day, and clears my mind and spirit.

---I have a morning ritual, which consists of going out and taking care of the horses.

precise   /prɪ'saɪs/　adj)正確な・ぴたり正確な・きちんとした

mind　/maɪnd/　n)心

spirit　/'spɪrɪt/　n)精神・精気・生命力

going out   外出する

見られると集中できない

can't focus with someone looking at me

I can't focus with you looking at me.

死ぬまでやる

perform until the day someone die

He'll perform with us until the day he dies.

I'll perform until the day I die.

そういうもの

that's the way

～とはそういうものさ

That's the way it goes with something.

昔気質のロックンローラーとはそういうものさ

That's the way it goes with old rockers.

人生とはそういうもの

That's the way life goes.

corny jokes

corny　/'kɔːrni/　adj)つまらない・トウモロコシの

It's a corny joke.

トウモロコシの粒のように同じようなものが沢山ありすぎて個性が無い

「個性が無い」「ダサい」

I like these stories better than his corny jokes.

～は未だ発表していない

have not been released yet

The race results have not been released yet.

何もする気が起きない

I don’t feel like doing anything

a lazy day

I'm having a lazy day.

I'm being lazy. 

no matter how

no matter how + 形容詞

「どんなに～でも、.....」

No matter how expensive the picture is, I won't sell it to anyone.

No matter how hard I try, I can't win this game.

No matter how hard I try, I won't be a champion. But ...

no matter how + SV..

「どのように～しても、.....」

No matter how I tried, I wasn't able to win the game.

No matter how I studied, I couldn't pass the exam.

no matter

問題ない・重要でない・関係ない ⇒ どんなに～でも（あろうとも関係ない

in order

order

順序・整理・調子・秩序

物事を順序だったものにする→整理整頓・正しい状態

the batting order　打順

seating order　席順

order form　注文書

place an order　注文する

in order   順番通りに

身体の調子を整える

in order

I'll get my body in order

レシート

receipt

a receipt that shows that a customer paid for something 

きっかけは～

it all started 

with/when ...

It all started to  

It all started when I was

It all started for me a few years ago

なんてったって・誰が何と言おうとも

no matter what others say

Why do you study English?

No matter what others say, it all started to listen to English music such as ...

You are what you eat

・健康状態は食生活による(人は何を食べるかだ)

You are what you eat.

・食生活に気をつけている

I'm watching what I eat.

・食生活はメンタルにも影響する

What you eat affects your mental state.

・人は何を読むかだ

You are what you read.

・人は誰と付き合うかだ

You are who you hang out with.

・何を知っているかじゃない。誰を知っているかだ。

It's not what you know, it's who you know.

what(関係代名詞)

「こと・もの」the thing(s)　の意味を含んでいる (= the thing which)

Refund and exchange policies are different in each country. It's important to understand them in case you're not satisfied with what you buy.

別人

different person

someone else

a very/quite different person

前泊

stay the night before

I need to stay the night before the race.

The flight is early in the morning, so I have to stay the night before at the airport hotel.

前日入り

arrive the day before

足腰

lower body

英語ではあまり足腰とは言わない

上/下半身(足腰)　upper/lower body

足腰を休める

I rest my lower body

We need to rest our lower body for the weekend.

腰　lower back 

where (関係副詞）

背景・状況を説明（カジュアル where = in which フォーマル）

I went through the phase where I was obsessed with matcha.

go through ...   ～を通り抜ける･経験する･調査する･成立する･成し遂げる

phase   /feɪz/　noun

(変化･発展などの)段階・局面・時期、

(人間の成長過程の)一時期

obsess　/əb'ses/　verb

(強迫観念･妄想･欲望などが)～に取りつく、～の頭から離れない　

What if ....... ?

もし～だったらどうするの？

【何かが将来に起こり得る可能性を示唆】

What if it rains?

・What if there's traffic? You should leave early.

・What if I get lost? I don't even have my cell phone.

・But what if you succeed? Trust yourself. You can do it.

= What are you going to do if ..... ?

= What should I do if ..... ?

【起こる可能性が低い・ありえないような話】

What (would you do) if ..... ?

整体に行った

chiropractic care

Your body must feel better after the chiropractic care.

いつまでに～しなければならない

⇒いつ～する　

when do you need to ....

When do I need to take the item back?

To get done

to complete a task or goal

I have so much to get done today.

I have a lot to finish today.

I think I can get it done before I leave for work today.

I think I can finish it before I leave for work today.

make a game plan

作戦・行動計画

My game plan next month is ...

きちんとした服装で

be dressed properly

It goes without saying, but you need to be dressed properly.

言うまでもないことですが

it goes without saying, 

It goes without saying, but you need to be dressed properly.

properly   /'prɑːpərli/　adv)きちんと、適切に、礼儀正しく

To pick up

to get or bring someone or something (home) from somewhere else

I'm going to pick up some groceries before I pick up my kids from school.

I'm picking up dinner on my way home.

To head out

to leave or go somewhere

I need to head out to run some errands.

I'm heading out. I'll see you later.

期待外れ

It didn't meet my expectations.

～について聞かせてください

tell me about a time when you ...

Can you tell me about a time when you failed.   失敗談

Tell me about a time when you disagreed with your boss.

I can't think of a time when I got into an argument with my coworkers.

・job interview で使われる表現（カジュアルでも使われる）

　具体的な事例を聞きたい→具体的に回答するのがポイント

discription

/dɪ'skrɪpʃn/　n)描写・表現・説明すること、説明書、作図 

every job needs an accurate description 

Refunds and Exchanges

proof of purchase is required

issue a refund

proof of purchase

no questions asked

MY REFUND AND EXCHANGE POLICY

Imagine that you are going to open a business. Would you tell me about your refund and exchange policy?

--- If I could open a business, our store offers a 30-days refund or exchange policy on all items with the original receipt, for example.

That sounds good. What is the process for returning or exchanging an item?

--- To return or exchange an item, simply bring it back to the store within 30 days of purchase, along with the original receipt. Our staff will assist you with the process.

What if I don't have the original receipt?

--- If you don't have the original receipt, we can look up your purchase in our system with the credit card used or other information provided at the time of purchase.

That's helpful to know. Thank you for explaining the policy to me.

proof   /pruːf/   n)証拠

provide   v)提供・供給する

REFUND AND EXCHANGE POLICIES

1. What should be the time limit for refunds and exchanges？

---I believe that a reasonable time limit for refunds and exchanges should be at least 30 days of purchase. This gives customers an adequate amount of time to evaluate their purchase and decide if they need to return or exchange it.

2. Why do you think some people change their mind after buying something?

---I believe that people may change their minds after making a purchase due to various reasons. For instance, they might realize the product doesn't meet their expectations or needs.

That's an insightful perspective. Have you personally experienced situations where you changed your mind after buying something?

---Yes, there have been instances where(in which) I felt a product wasn't as described or didn't perform as expected, leading me to regret my purchase decision.

3. Do you think refund and exchange policies in Japan are reasonable?

---I believe the refund and exchange policies in Japan are quite reasonable. They usually have clear guidelines and are customer-friendly.

Can you give me an example of a positive experience you've had with a refund or exchange in Japan?

---Certainly. Once, I bought a faulty electronic device, and the store promptly offered me a refund without any hassle.

That's great to hear. In your opinion, what aspects of these policies make them reasonable?

---I think the transparency in the policies, the ease of process, and the focus on customer satisfaction make them reasonable.

4. What would you like to change about those policies?

---I believe that refund and exchange policies should be more flexible to accommodate different customer needs. For example, extending the return period or allowing exchanges without receipts would be helpful.

That's an interesting perspective. How do you think these changes would benefit both customers and businesses?

---By making the policies more customer-friendly, businesses can improve customer satisfaction and loyalty. This can lead to increased sales and positive word-of-mouth recommendations.

adequate   /'ædɪkwət/　adj)必要十分な

evaluate   /ɪ'væljueɪt/　v)(財産･資料･能力を)評価する

insightful   /ɪn'saɪtfl/　adj)洞察力のある

instance　　　n)例・実例・事例

as .... as expected   期待したほど～である

lead me to ... 　わたしに～させる(導く)

accommodate   /ə'kɑːmədeɪt/　verb

(建物等が)(人･物)を収容する

(人を泊めて)もてなす

(建物･部屋等に)設備を供給する

(人･事柄･事実を)(環境･理論等に)適応させる

needs   n)要求･ニーズ

extend   v)伸ばす･延ばす

perspective   /pər'spektɪv/　n)見通し・見方・観点・とらえ方

loyalty　/'lɔɪəlti/　n)忠実・忠義・愛国的な行動

royalty   /'rɔɪəlti/　n)王族・王位、印税・特許使用料(-ies)

word-of-mouth   口コミ

come across new expressions

It's important to understand them in case you're not satisfied with what you buy.

Proof of purchase is a document such as a receipt that shows that a customer paid for something. 

way around

idiom

a way of dealing with or avoiding a problem

solving and solutions

・There's no way round this problem.

回避法・方法

ご馳走・ごちそう

a feast

This looks like a feast!

What a feast!

feast   /fiːst/   n)ごちそう・祝宴

★ a large or special meal, especially for a lot of people and to celebrate something

・The cooks were busy preparing the wedding feast.

★ a day or period of time when there is a religious festival

・the feast of Christmas

・on the feast of St John

deluxe

This dinner looks deluxe!

a nice dinner

Everything looks so delicious!

It looks amazing!

豪華な食事

a luxurious/sumptuous/superb meal

The UN warns that global temperatures could rice by more than 3℃ by 2100 if nations do not take string actions against climate changes.

warn　/wɔːrn/

global temperatures

take action   行動をとる

服装

outfit

He goes jogging every morning. Same time, same route, same outfit.

～で忙しい

busy with ...

busy with many things   

挽肉・挽き肉・ひき肉

ground/minced meat

ground pork

minced beef

minced chicken

ground [AmE]

minced [BrE]

久しぶり(どうしてた？)

Where have you been all this time?

誰かと思ったら。。。

Look who's here.

またお会いできて嬉しいです

Good to see you again.

イライラさせる・イラつく

drive someone mad

He drives me mad.

This incessant noise drives me mad.

Clara's lack of responsibility drives me mad.

The jealousy will drive you mad.

You could actually drive yourself mad if you were always worrying.

incessant   /ɪn'sesnt/　adj)絶え間のない・ひっきりなしの

★ never stopping　

人による

It depends on people involved.

people involved  関係者・関わる人々

involved   /ɪn'vɑːlvd/　adj)関わって

★ [not usually before noun] having a close personal relationship with somebody

・they're not romantically involved.

・involved with somebody  親しい関係　She became personally involved with her boss.

提案・申し出・企画を承認する

approve the proposal

approve   /ə'pruːv/　v)賛成する・承認する

approved               adj)認可されている

approval　/ə'pruːvl/  n)賛成・承認

We haven’t even gotten the proposal approved.

～しても構わない

willing to ....

There's a frozen delivery scheduled to arrive tomorrow.

--Frozen delivery? Okay. I'm willing to stay home and work online tomorrow. Have a good time with your friends. I'll go to the gyudon shop for dinner.

I'm not a big fan of spacy food. But since we are in China, I'm willing to give that a try.

I'm willing to pay for experience and a good meal.

Would you be willing to work abroad?

Of course. I've always wanted to work overseas.