Refunds and Exchanges

proof of purchase is required

issue a refund

proof of purchase

no questions asked

MY REFUND AND EXCHANGE POLICY

Imagine that you are going to open a business. Would you tell me about your refund and exchange policy?

--- If I could open a business, our store offers a 30-days refund or exchange policy on all items with the original receipt, for example.

That sounds good. What is the process for returning or exchanging an item?

--- To return or exchange an item, simply bring it back to the store within 30 days of purchase, along with the original receipt. Our staff will assist you with the process.

What if I don't have the original receipt?

--- If you don't have the original receipt, we can look up your purchase in our system with the credit card used or other information provided at the time of purchase.

That's helpful to know. Thank you for explaining the policy to me.

proof   /pruːf/   n)証拠

provide   v)提供・供給する

REFUND AND EXCHANGE POLICIES

1. What should be the time limit for refunds and exchanges？

---I believe that a reasonable time limit for refunds and exchanges should be at least 30 days of purchase. This gives customers an adequate amount of time to evaluate their purchase and decide if they need to return or exchange it.

2. Why do you think some people change their mind after buying something?

---I believe that people may change their minds after making a purchase due to various reasons. For instance, they might realize the product doesn't meet their expectations or needs.

That's an insightful perspective. Have you personally experienced situations where you changed your mind after buying something?

---Yes, there have been instances where(in which) I felt a product wasn't as described or didn't perform as expected, leading me to regret my purchase decision.

3. Do you think refund and exchange policies in Japan are reasonable?

---I believe the refund and exchange policies in Japan are quite reasonable. They usually have clear guidelines and are customer-friendly.

Can you give me an example of a positive experience you've had with a refund or exchange in Japan?

---Certainly. Once, I bought a faulty electronic device, and the store promptly offered me a refund without any hassle.

That's great to hear. In your opinion, what aspects of these policies make them reasonable?

---I think the transparency in the policies, the ease of process, and the focus on customer satisfaction make them reasonable.

4. What would you like to change about those policies?

---I believe that refund and exchange policies should be more flexible to accommodate different customer needs. For example, extending the return period or allowing exchanges without receipts would be helpful.

That's an interesting perspective. How do you think these changes would benefit both customers and businesses?

---By making the policies more customer-friendly, businesses can improve customer satisfaction and loyalty. This can lead to increased sales and positive word-of-mouth recommendations.

adequate   /'ædɪkwət/　adj)必要十分な

evaluate   /ɪ'væljueɪt/　v)(財産･資料･能力を)評価する

insightful   /ɪn'saɪtfl/　adj)洞察力のある

instance　　　n)例・実例・事例

as .... as expected   期待したほど～である

lead me to ... 　わたしに～させる(導く)

accommodate   /ə'kɑːmədeɪt/　verb

(建物等が)(人･物)を収容する

(人を泊めて)もてなす

(建物･部屋等に)設備を供給する

(人･事柄･事実を)(環境･理論等に)適応させる

needs   n)要求･ニーズ

extend   v)伸ばす･延ばす

perspective   /pər'spektɪv/　n)見通し・見方・観点・とらえ方

loyalty　/'lɔɪəlti/　n)忠実・忠義・愛国的な行動

royalty   /'rɔɪəlti/　n)王族・王位、印税・特許使用料(-ies)

word-of-mouth   口コミ

come across new expressions

It's important to understand them in case you're not satisfied with what you buy.

Proof of purchase is a document such as a receipt that shows that a customer paid for something.