Calling Customer Service

press the pound key　シャープ記号を押す 

leave a message　

call back during regular business hours　

stay on the line   電話を切らない

visit us on the web at [address]

speak to a representative   担当者と話す

automate　/'ɔːtəmeɪt/　v)自動化する

automated      adj)オートメーション化された

automated answering services

customer service

a representative

a real person

pound　/paƱnd/　n)重量単位･貨幣単位

feel impatient   /ɪm'peɪʃnt/

feel relieved　/rɪ'liːvd/

feel angry

emotion

place an order   注文する

payphone   公衆電話

combine　組み合わせる･統合する･混ぜ合わせる

volume　/'vɒljuːm/　/'vɑːljəm/

I will be checking in late.   チェックインが遅れる

AUTOMATED ANSWERING SERVICES

①Do you like automated answering services?

It used to take 15 seconds to get information from a person. But now, with the touch-tone routine it takes 15 minutes.

I know how frustrating it can be.

②Should automated answering services be available in many different languages?

AI, Artificial Intelligence, is going to cover for automated answering services. Ai is throwing its weight around.

③What kind of businesses in Japan have automated answering service?

I call manufacturers to ask about product descriptions. Most of them are building materials companies.

I send an inquiry to the service team. 

Give me more details about this product.

Tell me some more about this product.

④What do they use automated answering services for (ex. reservations, orders) ?

取ってかわる；replace/take the place of

Internet replaces automated answering services.

description    n)説明･描写

product description   商品説明  

the contents of the product   商品の中身

content       n)中身･内容

inquiry　/ɪn'kwaɪəri/　n)質問する事･問い合わせ